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Thank you for your complaint

What happens next?

We use complaints to help us improve our service, and  will contact you as soon as possible, using the contact details you have provided.

If you are not satisfied with our initial response to your complaint, contact our Chief Executive Officer who will investigate further. 

If the matter still has not been resolved to your satisfaction within 15 days, you can refer the matter to the Energy and Water Ombudsman for further investigation. 

Energy and Water Ombudsman Process