Financial support

We understand that sometimes it's' difficult to meet household expenses and that a sudden change in circumstances, like a loss or change in income, or family violence can lead to financial difficulty.

Get in touch, we can help you

If you're having difficulty paying your bill, please talk to us so we can help you get back on track.

Together, we can:

  •     agree to a flexible weekly, fortnightly or monthly payment plan
  •     protect you from water supply restrictions and additional fees
  •     remove the worry of debt collection or legal action

We negotiate payment arrangements on a case-by-case basis because we appreciate that everyone's circumstances are different. With our help, customers finding it difficult to pay their bills can also access free, confidential and independent financial counselling, support and assistance.

At Aqwest, we have zero tolerance for family violence and will do everything we can (within our control) to support customers affected by family violence.  We have implemented systems and staff training so that customers who disclose to us that they have been, or are being, affected by family violence:

  • Are heard and need only make this disclosure once.
  •  Can be certain their personal information is kept confidential and safe.
  • Can enter into Aqwest’s Financial Hardship program and be supported by our family violence process.

  Read our hardship policy                                            Read our Family Violence Policy

Links to helpful websites are included in our policies.  They include the following:

Anglicare Western Australia                      Men's domestic violence helpline

Accord West                                                                  Women's domestic violence helpline

National Debt Helpline    National Sexual Assault Domestic Family Violence Counselling