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Financial support

Financial support

We understand that sometimes it's' difficult to meet household expenses and that a sudden change in circumstances, like a loss or change in income, can lead to financial difficulty.

Get in touch, we can help you

If you're having difficulty paying your bill, please talk to us so we can help you get back on track.

Together, we can:

  • agree an interest free and flexible weekly, fortnightly or monthly payment plan
  • protect you from water supply restrictions and additional fees
  • remove the worry of debt collection or legal action

We negotiate payment arrangements on a case-by-case basis because we appreciate that everyone's circumstances are different. With our help, customers finding it difficult to pay their bills can also access free, confidential and independent financial counselling, support and assistance.

Read our policy to find out more   Hardship Policy