We understand that sometimes it's' difficult to meet household expenses and that a sudden change in circumstances, like a loss or change in income, or family violence can lead to financial difficulty.
If you're having difficulty paying your bill, please talk to us so we can help you get back on track.
We negotiate payment arrangements on a case-by-case basis because we appreciate that everyone's circumstances are different. With our help, customers finding it difficult to pay their bills can also access free, confidential and independent financial counselling, support and assistance.
At Aqwest, we have zero tolerance for family violence and will do everything we can (within our control) to support customers affected by family violence. We have implemented systems and staff training so that customers who disclose to us that they have been, or are being, affected by family violence:
Links to helpful websites are included in our policies. They include the following: