Relocate an existing service
If you wish to relocate an existing service connection, or lower it into a trafficable or non-trafficable box, please complete a Water Service Relocation or Disconnection Form.
Once your form has been received, we will provide you with a quote. Please visit our standard fees and charges page for more information.
Prior to work commencing, the following conditions must be met:
payment must be received in full;
the property must be pegged with the new meter location; and
a plan must be provided clearly showing the existing and new meter locations. This plan should be submitted with the application form.
When these conditions have been met, work will be completed within 10 working days or on an agreed date.
Please note that Aqwest is only responsible for relocating the meter and it is the owner's responsibility to have internal plumbing connected back to the meter by a licensed plumber.
Disconnect an existing service
If you require your water or fire service to be disconnected, please complete a Water Service Relocation or Disconnection Form.
Once your form has been received, we will provide you with a quote for the disconnection. Please visit our standard fees and charges page for more information.
Prior to work commencing, payment must be received in full. Works will then be completed within 10 working days or on an agreed date.