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Outages & Faults


Some of our most frequently asked questions.

Why is my account so high?
What do I do if my meter is damaged?
Where is my meter located?
What do I do if my meter is missing or has been stolen?
Can my water meter be moved?
I have low water pressure, what should I do?
Do we have water efficiency measures?
Pensioner and Senior Rebates - why haven't I received my rebate on this account?
I am about to move house, how do I get the water connected?
I would like to read my water meter weekly. Does Aqwest have a form for this?
I have my own bore. Does the Winter Sprinkler Switch-Off apply to me?
How can I pay my account?
Which part of the water supply system to my property is my responsibility, and which part is Aqwest's?
How do I turn off my water supply?
Does Aqwest add fluoride to the water?
What is water hardness?