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Outages & Faults


If you hold a valid Pensioner Concession Card, State Concession Card or a WA Seniors Card (with or without a Commonwealth Seniors Health Card) you could be entitled to a rebate or concession on your bill.

Pensioner Concession Card
Sample Commonwealth seniors Health Card
State Concession Card

To be eligible for a concession you also must be one of the following:

  •      The owner and occupier of your home

  •      A tenant or renter – only eligible for a concession if you hold a Pension Concession Card

  •      Live in a retirement or lifestyle village

You are not eligible for a concession if you already receive a concession on another property.

If you are updating or modifying an existing concession you are required to submit a new form. If your circumstances have changed and you wish to cancel a concession, please contact us.

Please note the following cards are not eligible for a concession:

  •      Health care cards

  •      National Seniors Card

  •      Department of Veterans Affairs Gold Card

The agency you make your application with may forward your details to the remaining agencies to process your concessions. Please follow up with other agencies to sure your concession is being processed.

Email your completed form to [email protected]