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Outages & Faults

Understand your bill

Annual Supply Charge

Your annual supply charge is a fixed rate applied to the first water bill of each financial year and contributes to delivering sustainable, high quality drinking water to your property.

 Aqwest’s Fees and Charges are updated on 1 July annually which includes resetting your water consumption to the base rate.

Fees and charges contribute to:

  • Installation, maintenance and operation of drinking water infrastructure for over 18,000 water service connections

  • Provision of high quality drinking water that meets Australian Drinking Water Guidelines

  • Investment in ongoing renewal of almost 400km of water mains and more than 2,200 valves

  • Provision of locally managed water supply services that support the local community

 If you have any questions regarding your consumption account please contact our friendly customer service team on (08) 9780 9500.

Understanding Your Bill

Learn more about your water bill with our easy reference-guide:

Understanding your bill
Understanding your bill