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Outages & Faults

Manage your account

Employee sitting at desk working, looking at computer screen.

You can easily manage your account details and options online

Request a copy of your account

Lost your bill? We can email you a copy. 

We are able to provide you with any personal information relating to your account at no charge. 

Set up direct debit payments

It's easy to set up direct debit. You can choose how much and when you want to pay

Request a refund

You can request a refund if you have accidentally overpaid your account or have a credit on your account.

Register for paperless billing

Make the switch to paperless and get your bill delivered straight to your inbox

Estimated accounts

When the exact water consumption for your property cannot be determined, your consumption will be estimated based on the  previous consumption at that address.  Your invoice will tell you why your bill has been estimated and the basis of the estimate and we can provide this information to you upon request. 

Submit a meter reading

Received a card in your letterbox from us? Received an estimated bill? Use this service to provide us with a reading of your meter. All you need is a photo of your meter read.

Request a meter read

You may request a meter read to determine the outstanding charge for a period that is not the same as the usual billing cycle. Please contact us to discuss your options. 

Tenants and property managers


What if the estimate appears to be incorrect?
Why is my bill so high?
Can Aqwest cut off my water supply?