You can easily manage your account details and options online
Request a copy of your account
Lost your bill? We can email you a copy.
We are able to provide you with any personal information relating to your account at no charge.
Set up direct debit payments
It's easy to set up direct debit. You can choose how much and when you want to pay
Request a refund
You can request a refund if you have accidentally overpaid your account or have a credit on your account.
Register for paperless billing
Make the switch to paperless and get your bill delivered straight to your inbox
Estimated accounts
When the exact water consumption for your property cannot be determined, your consumption will be estimated based on the previous consumption at that address. Your invoice will tell you why your bill has been estimated and the basis of the estimate and we can provide this information to you upon request.
Submit a meter reading
Received a card in your letterbox from us? Received an estimated bill? Use this service to provide us with a reading of your meter. All you need is a photo of your meter read.
Request a meter read
You may request a meter read to determine the outstanding charge for a period that is not the same as the usual billing cycle. Please contact us to discuss your options.