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Outages & Faults

Apply for a concession

Apply for a discount on your supply and consumption charges if you hold a valid concession card.

Before applying for a concession please check the eligibility criteria:

What you need to complete this form:

To complete this form you will need the following information on hand:

  • Your concession cards

  • An email address

  • Co-owner information

    • Name

    • Date of birth

    • Concession card details (if relevant)

    • Percentage share of ownership for owners not living at the property

It is estimated the form will take between 10 to 30 minutes to complete depending on your situation.

If you are a tenant and the water account is NOT in your name, please complete the Tenant Concession Application Form.

The form is unable to be saved for completion at a later date, so please ensure you have all the right information at hand.