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Outages & Faults

Fees and charges

Aqwest Fees and Charges 2025/2026

Consumption charges

DescriptionCharge - GST free
Consumption - residential (0-150KL)$1.17
Consumption - residential (151-350KL)$2.17
Consumption - residential (351-500KL)$3.10
Consumption - residential (over 500KL)$3.85
Consumption - non-residential$3.53

Supply charges

DescriptionCharge - GST free
Supply charge - residential$282.90
Supply charge - vacant land$301.60
Supply charge - non-residential - 20mm$322.60
Supply charge - non-residential - 25mm$503.30
Supply charge - non-residential - 40mm$1,290.70
Supply charge - non-residential - 50mm$2,016.70
Supply charge - non-residential - 80mm$5,162.70
Supply charge - non-residential - 100mm$8,066.70
Supply charge - non-residential - 150mm$18,150.10

Fire service supply charges

DescriptionCharge - GST free
Supply charge - fire service - 25mm$183.49
Supply charge - fire service - 40mm$293.58
Supply charge - fire service - 50mm$366.95
Supply charge - fire service - 100mm$734.09
Supply charge - fire service - 150mm$1,101.08
Supply charge - fire service - 200mm$1,468.18

New water service connection

DescriptionCharge - GST free
Service activation charge$223.00
20mm service$961.00
20mm service (long)quote
25mm service$1,068.00
25mm service (long)quote
40mm service$1,681.00
40mm service (long)quote
50mm service$2,453.00
50mm service (long)quote
> 50mm servicequote

Supply of submeter (including fittings)

DescriptionCharge - Incl GST
20mm supply only $115.50
Assessing meters: multi unit development$158.31

New fire service connection

DescriptionCharge - GST free
25mm service$971.00
25mm service (long)quote
40mm service$1,971.00
40mm service (long)quote
50mm service$1,644.00
50mm service (long)quote
> 50mm servicequote

Disconnections

DescriptionCharge - GST free
Disconnection - 20mm servicequote
Disconnection - 25mm servicequote
Disconnection - 40mm servicequote
Disconnection - 50mm servicequote
Disconnection > 50mm servicequote
Restrictor Installation and Removal$196.00

Service relocations

Relocations < 1 metre

DescriptionCharge - GST free
20mm servicequote
25mm servicequote
40mm servicequote
50mm servicequote
> 50mm servicequote

Relocations > 1 metre

DescriptionCharge - GST free
20mm service and greater quote

Reticulation Box

DescriptionCharge - GST free
Lower 20mm/25mm service into non trafficable box$445.00
Lower 20mm/25mm service into trafficable box$786.00

Developments

DescriptionCharge
Infrastructure contributions (Headworks)$2,5645.35 (GST free)
Scheme planning fee (3% of contract value)quote
Headworks Deferral Fee (per lot)$142.35 (incl GST)
Register Manual Memorial$241.54 (incl GST)

Damaged services

Repair of damaged 20mm service (leaking)

DescriptionCharge - GST free
Business hours$420.00
Other hours $568.00
Damaged meters > 20mmquote

Repair of damaged mains

DescriptionCharge
Repair Damaged Mainsquote
Mains Extensionquote

Meter Tests

DescriptionCharge - GST free
Meter Test (20mm only)$66.54
Meter Test with Calibrationquote
Meter Test >20mm meterquote

Bulk water

Robertson standpipe

DescriptionCharge - GST free
Monthly access charge $114.90
Consumption (per kL)$3.53

Hydrant or fire service

DescriptionCharge - GST free
Application to use hydrant point$204.10
Additional daily rate for hydrant use$101.45
Hydrant consumption (per kL)$7.06
Fire service (non fire fighting purposes) consumption (per kL)$7.06

Statements

DescriptionCharge
Tenant advice$67.10 (incl GST)
Change of ownership read and statement$67.10 (incl GST)
Overdue accounts11.33%
Copies of records$14.52 (incl GST)