Set up direct debit payments online

Automate payment of your water bill from your cheque or savings accounts only.

Payment arrangement*:
The account number is on the top right hand corner of your account
The property the payments are for. Please enter in the format: Number, street, suburb, postcode.
This is where the owner is living. Please enter in the format: Number, street, suburb, postcode.
The number we can call you on during office hours.
The name that appears on the account you would like the payment deducted from.
This is the account we will take deductions from. It must be a cheque or savings accounts. We are sorry, but we do not have facilities to accept credit card payments at this stage.
Any further additional information
Authority to deduct payment*:
Continuity of agreement*:
Direct debit service agreement*:

Direct Debit Service Agreement

1. By submitting this application, you authorise us to arrange for funds to be debited from your account in accordance with the Agreement.

2. For all matters relating to the Direct Debit Request, including cancellation, alteration or suspension of drawing arrangements, ceasing or deferring a payment, or to investigate or dispute a previous payment, you should contact us in writing, allowing;

     i. 10 business days for amendments to take effect

     ii. 5 business days for us to respond to a dispute

3. Direct Debit is through the Bulk Electronic Clearing System (BECS) is not available on all bank accounts. Before applying, please check with your financial institution that your account can de direct debited.

4. Please check your name and number details against a recent statement, or with your financial institution prior to completing the Direct Debit Request Form.

5. You are responsible for making sure there are sufficient funds available on date payments are to be deducted.

6. If the due date for payment falls on a day other than a Banking Business Day, the payment will be processed on the next Banking Business Day. If you are uncertain when the payment will be debited from your Account, please check with your financial institution.

7. Please contact us – not your bank – with any enquiries about your arrangement (e.g. disputes, change of details, cancellation requests).

8. We may change these processes, or the terms and conditions of this service agreement, at any time. If this happens, we will advise you at least ten business days before the changes come into effect.

9. We may cancel a direct debit arrangement at any time. If this happens, we will advise you.

10. For returned unpaid transactions, the following will apply:

    i. We treat the payment as if it was never made

    ii. Services may be suspended until the outstanding charges are paid, and/or

     iii. A fee may be applied for drawings that are returned unpaid. We reserve the right to cancel the Direct Debit Request at any time if drawings are returned unpaid by your financial institution.

11. All customer records and account details will be kept private and confidential to be disclosed only at your request or the request of the financial institution in connection with a claim made to correct/investigate an alleged incorrect or wrongful debit or otherwise as required by law.