Lost your bill? We can email you a copy.
Request a copy of my bill
It's easy to set up direct debit. You can choose how much and when you want to pay
Set up direct debit
You can request a refund if you have accidentally overpaid your account or have a credit on your account.
Request a refund
Make the switch to paperless and get your bill delivered straight to your inbox
Register for paperless billing
Received a card in your letterbox from us? Received an estimated bill? Use this service to provide us with a reading of your meter. All you need is a photo of your meter read.
Submit a meter reading
If you receive a higher than normal bill, it is often because:
- you have moved into the next water use pricing tier, so are getting charged more for the water you have used
- the amount of water you have used has increased.
If you believe your bill is incorrect, you can request a review of your account. You can read more about this process in
our Bill review service commitment fact sheet.
Proceed with bill review online