Lost your bill? We can email you a copy.

Request a copy of my bill

It's easy to set up direct debit. You can choose how much and when you want to pay

Set up direct debit

You can request a refund if you have accidentally overpaid your account or have a credit on your account.

Request a refund

Make the switch to paperless and get your bill delivered straight to your inbox

Register for paperless billing

Received a card in your letterbox from us? Received an estimated bill? Use this service to provide us with a reading of your meter. All you need is a photo of your meter read.

Submit a meter reading

If you receive a higher than normal bill, it is often because:

• you have moved into the next water use pricing tier, so are getting charged more for the water you have used
• the amount of water you have used has increased.

If you believe your bill is incorrect, you can request a review of your account. You can read more about this process in

our Bill review service commitment fact sheet.

Proceed with bill review online