Manage your account

You can easily manage your account details and options online

Request a copy of your account

Lost your bill? We can email you a copy.

Request a copy of my bill

Set up direct debit payments

It's easy to set up direct debit. You can choose how much and when you want to pay

Set up direct debit

Request a refund

You can request a refund if you have accidentally overpaid your account or have a credit on your account.

Request a refund

Register for paperless billing

Make the switch to paperless and get your bill delivered straight to your inbox

Register for paperless billing

Estimated accounts

When the exact water consumption for your property cannot be determined, your consumption will be estimated based on the  previous consumption at that address.  Your invoice will tell you why your bill has been estimated and the basis of the estimate.

Estimated accounts policy


What if the estimate appears to be incorrect?

Sometimes we need to estimate water consumption when you have an operable meter on your property, for example if we are having trouble accessing your meter.  If this is the case, you can provide the meter reading to us as part of a request for review.

Submit a meter reading form

If you believe your estimated  bill is incorrect for any reason, you can request a review of your account under our bill review standard.

Bill Review Standard.


No fees are charged for estimated accounts services.

Submit a meter reading

Received a card in your letterbox from us? Received an estimated bill? Use this service to provide us with a reading of your meter. All you need is a photo of your meter read.

Submit a meter reading

Why is my bill so high?

If you receive a higher than normal bill, it is often because:

  • you have moved into the next water use pricing tier, so are getting charged more for the water you have used
  • the amount of water you have used has increased.

If you believe your bill is incorrect, you can request a review of your account. You can read more about this process in

our Bill review service commitment fact sheet.

Proceed with bill review online

Tenants and property managers