Manage your account

You can easily manage your account details and options online

Request a copy of your account

Lost your bill? We can email you a copy.

Request a copy of my bill

Set up direct debit payments

It's easy to set up direct debit. You can choose how much and when you want to pay

Set up direct debit

Request a refund

You can request a refund if you have accidentally overpaid your account or have a credit on your account.

Request a refund

Register for paperless billing

Make the switch to paperless and get your bill delivered straight to your inbox

Register for paperless billing

Estimated accounts

When the exact water consumption for your property cannot be determined, your consumption will be estimated based on your previous consumption at that address.  Your invoice will tell you why your bill has been estimated and the basis of the estimate.

If you do not agree with the estimation account, you can dispute the account and provide a meter reading (if the meter is operable) or request a review of the account at no cost to you.

Estimated accounts policy

Submit a meter reading form


Submit a meter reading

Received a card in your letterbox from us? Received an estimated bill? Use this service to provide us with a reading of your meter. All you need is a photo of your meter read.

Submit a meter reading

Why is my bill so high?

If you receive a higher than normal bill, it is often because:

  • you have moved into the next water use pricing tier, so are getting charged more for the water you have used
  • the amount of water you have used has increased.

If you believe your bill is incorrect, you can request a review of your account. You can read more about this process in

our Bill review service commitment fact sheet.

Proceed with bill review online

Tenants and property managers