Entry to your property
We may need to enter your property to carry out inspections, meter reading, stop water running to waste or to perform routine maintenance and repair work on the meter. This will be done during normal business hours, unless responding to an emergency.
We will:
Provide at least 48 hours notice in advance of all planned work that may require entry to your property (except meter reading and maintenance)
Inform the occupier of the land or premises of work being done during an emergency, or leave an information card where the occupier is not present
Planned Interruption to water supply
We work hard to minimise interruptions to your water supply, but occasionally we need to carry out planned maintenance to ensure the water supply network remains in great condition.
We will provide 48 hours notice if we need to interrupt your water supply for planned work
Keep an eye on our Outages and Faults Map for updates, or call our 24 hour line - (08) 9780 9500
Preserved Supply Registration
As per S53 (1)(a) of the legislation, if a person requires water for the use of a dialysis machine or requires water for a special need of another kind, they can submit a request to be put on the preserved supply register.
In the event of a service interruption that will affect a supply address, we must give notice by using the persons preferred contact details recorded, by any form of electronic means or failing that, via post or delivered to the supply address.
If you would like to be added to the Preserved Supply Register, please fill out the form at the link below.
