Interested in working for Aqwest? We currently have the following vacancies advertised.
Customer Service Officer – Accounts and Billing
Due to internal staff movements, we are seeking a Customer Service Officer to join our Accounts and Billing team. The role is the first point of contact for customer support and telephone contact and assists with the processing of meter reads and water billing, attends to enquires and is vital in responding to customer email communications within the Aqwest required timeframes.
Fulltime / Permanent Position
Remuneration: Circa $64,000
About the role:
The key responsibilities of the role include, but are not limited to:
Respond as the first point of customer contact and telephone contact.
Customer liaison for Accounts related enquiries.
Assist with the processing of vacate reads and water billing.
Prepare and distribute standard communications to customers such as overdue notices.
Record customer information and interactions utilising Aqwest’s systems.
Oversee the onboarding and offboarding of visitors to the Aqwest office.
Maintain the Water Efficiency Measures (i.e. water restrictions) registers.
Provide support to Accounts Team as required.
Responding to emails.
What you'll bring to role:
As a Customer Service Officer, you'll bring a genuine passion for helping others, strong communication skills, and a positive attitude. Your ability to listen actively, respond with empathy and build rapport will ensure every customer feels heard and valued. With a keen attention to detail and a commitment to continuous improvement, you'll contribute to smooth service delivery, and a great customer experience every time.
TO APPLY: Submit your application including cover letter and resume via email to [email protected] or via our Seek.com advertisement, by hitting the apply button.
A Cover letter and Resume is required within your application.
Applications closes: 8:00am Tuesday 18 November 2025.
Late applications will not be accepted.
We reserve the right to commence interviews prior to the close this advert and to close the application window early if a suitable candidate is selected.
Aqwest embraces diversity and encourages applications from people of all backgrounds.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Networks Supervisor
We’re seeking a skilled and proactive Networks Supervisor to lead our networks team and ensure the reliability, security, and performance of our infrastructure. This is a hands-on supervisory role ideal for someone with a strong technical background and a passion for mentoring others.
Fulltime / Permanent Position
Remuneration: Circa $99,000
About the role:
The key responsibilities of the role include, but are not limited to:
Lead, support and mentor the Networks team to ensure safe, compliant and efficient operations.
Monitor and manage operational budgets as delegated by the Coordinator Water Operations and contribute to planning, scheduling and deliver of works programs.
Ensure networks assets are operating effectively and exceeding performance and regulatory requirements.
Liaise with internal teams, authorities, contractors and customers to support asset management, maintenance and continuous improvement initiatives.
Coordinate work completed by contractors ensuring safety, environmental and quality standards are met.
What you'll bring to role:
· Cert III in Water Industry Operations and Cert IV in Leadership and Management (or equivalent experience)
· C Class Drivers Licence - (MR licence desired)
· Experience in supervision of multiskilled trades
· Demonstrated ability managing contractors, suppliers and logistics.
· Experience in the Water Industry
· Demonstrated verbal and written communication skills
TO APPLY: Submit your application including cover letter and resume via email to [email protected] or on Seek.com via the advertisement apply button.
A Cover letter and Resume is required within your application.
Applications close: 8:00am Wednesday 19 November 2025.
Late applications will not be accepted.
We reserve the right to commence interviews prior to the close this advert and to close the application window early if a suitable candidate is selected.
Aqwest embraces diversity and encourages applications from people of all backgrounds.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Expressions of Interest
Are you looking to take the next step in your career? If you would like to join the dynamic team at Aqwest, please send us an expression of interest on the link below.
Aqwest embraces diversity and encourages applications from people of all backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply for roles at Aqwest.
